1. Accounts & Registration

1.1. On each game server, a player may actively use up to 6 accounts as their own accounts.

1.2. The game client may be opened up to 6 times on the same PC/IP, but a maximum of 3 accounts may be logged in simultaneously to the same server.

1.3. Actively maintaining or using more than 6 accounts as your own accounts on the same server is prohibited.

1.4. Creating or using additional accounts to avoid a ban, mute, market restriction, voting limitation or another penalty is prohibited.

1.5. Use valid account information and maintain access to your registered e-mail. The person with access to the registered e-mail is treated as the account owner for recovery and verification purposes.

2. Account Security & Responsibility

2.1. Never share your password or account security PIN. Staff will never ask for them.

2.2. Use a unique password that is not used on another website, game or service.

2.3. If you voluntarily share account access, you accept the risk and responsibility for everything done through that account.

2.4. Actions performed through your account may be treated as actions performed by you.

2.5. Administration is not responsible for items, characters, currencies or account access lost because of password sharing, scams, phishing, malware, compromised e-mail, weak/reused passwords or another person using your account/device.

2.6. Lost items, characters or currencies are not automatically restored. Server-side technical cases may be reviewed, but restoration is not guaranteed.

3. Chat, Names & Behaviour

3.1. Harassment, serious insults, threats, family abuse, discrimination or repeatedly targeting another player with abusive behaviour is prohibited.

3.2. Spam through public chat or /post is prohibited.

3.3. Advertising other game servers, malicious websites, phishing links or harmful software is prohibited.

3.4. Character or guild names must not impersonate staff or another player and must not contain seriously offensive, discriminatory or intentionally abusive content.

3.5. False reports, edited/fake evidence or deliberately misleading administration are prohibited.

4. Cheating, Bots & Bugs

4.1. Cheats, speed hacks, item duplication, memory editing, packet manipulation, unauthorized injectors, bots and similar third-party tools are prohibited.

4.2. Automated scripts, like auto bots or software that performs gameplay automatically are prohibited unless specifically approved by administration.
Only exception: auto combo and auto pots (auto pots - are already built into the game).

4.3. Intentionally creating lag, manipulating network behaviour or interfering with game systems to gain an advantage is prohibited.

4.4. Exploiting bugs, website errors, game-server errors or administration mistakes for personal benefit is prohibited.

4.5. Bugs and exploits must be reported privately. Helping another player exploit a bug or knowingly benefiting from cheating may also be punished.

5. PK, KS & Spots

Allowed: normal PK, PvP, fighting for spots, monsters and bosses is part of the game.

5.1. Deliberately hunting one specific player/group continuously for several days only to prevent them from playing may be treated as harassment.

A targeted-PK report will normally only be considered when the pattern clearly includes:

• approximately 10+ kills per day;
• for at least 3 consecutive days;
• the victim is repeatedly followed between locations;
• the conflict is substantially one-sided.

Multiple kills occurring within approximately 5 minutes may be considered one incident.

Normal guild conflicts, mutual PvP or cases where both sides actively hunt each other generally do not qualify.

5.2. Repeatedly following one player/group to their leveling spot and continuously KS'ing them for long periods may be treated as intentional disruption.

Short-term leveling on another player's spot, especially after reset, is normally not considered harassment.

6. Trading & Real-World Trading

6.1. Buying or selling accounts, characters, items, currencies or services for real-world money outside official EliteMU Services is prohibited.

6.2. Characters must be traded through the supported Character Market, items through supported markets/in-game trading and currencies through supported systems where available.

6.3. External/private transactions are unsupported and entirely at the player's own risk. Administration does not compensate scams or losses from unsupported transactions.

6.4. Confirmed website-market and in-game trade transactions are final. Always check the item, character and price before confirming.

6.5. Gold Coins must be obtained through supported in-game systems. Direct real-money purchase or sale of Gold Coins between players is prohibited.

7. Voting & Streaming

7.1. Only one account per player may qualify for Top Voter rankings/rewards.

Creating or using additional accounts mainly to farm voting rewards is prohibited.

7.2. Stream sniping — deliberately using a live stream to repeatedly locate, kill or disrupt the streamer — is prohibited.

8. Castle Siege & Guild War

8.1. A Castle Siege guild must have at least 5 real participating members. Fake registrations intended only to occupy a slot are prohibited.

Sending only a few inactive/random characters solely to appear present does not count as meaningful participation.

8.2. When 3+ guilds are selected and at least 2 guilds actively participate, other registered guilds may be exempt from the non-participation penalty.

8.3. If no guild participates, the non-participation penalty is normally not applied.

8.4. The current Castle Siege owner is normally exempt from this specific non-participation rule.

8.5. Guild positions such as Battle Master/Assistant Master must not be changed on Castle Siege day where server rules prevent this.

8.6. Castle Siege reports should contain complete evidence. Administration may request full screenshots, logs or video.

8.7. Intentionally manipulating a Guild War or abandoning it to abuse the result may result in action against the Guild Master.

9. Administration & Enforcement

9.1. Administration may warn, mute, disconnect, temporarily restrict or permanently ban users who violate the rules.

9.2. Staff must not provide selected players with unauthorized items, Coins, Gold Coins, levels or other advantages.

9.3. Staff are not required to provide free items, levels, currencies or other benefits when requested.

9.4. Listed punishments are standard guidelines. Administration may increase or reduce a punishment based on severity, intent, previous offences, damage caused, evidence or attempts to evade enforcement.

9.5. Related accounts may also be restricted where reasonably necessary to stop cheating, RWT, fraud, ban evasion or repeated abuse.

9.6. Administration may restart, maintain, modify or temporarily disable Services when required for stability, security or maintenance.

9.7. Rules may be updated. Changes apply after publication.

1. Acceptance & Use

By creating an account, accessing or using the Services, you agree to these Terms, Server Rules, Refund Policy and applicable policies published on the website.

If you do not agree, do not register, use the Services or make a payment.

New or modified website/game features are also covered by these Terms unless specifically stated otherwise.

2. Accounts & Security

You are responsible for maintaining control of your registered e-mail, account credentials and security PIN.

You are responsible for activity performed through your account and for losses caused by voluntarily sharing access, compromised credentials, malware, phishing or insecure devices.

You must promptly report suspected unauthorized access.

Accounts may be temporarily or permanently restricted for violations of these Terms or Server Rules.

3. Service Availability

The Services are provided on an ongoing development basis and may be maintained, updated, balanced, restarted, merged, changed or temporarily unavailable.

You are responsible for having compatible hardware, software and Internet access.

We cannot guarantee uninterrupted or error-free operation.

4. Virtual Content

Coins, Gold Coins, Tokens, items, characters, VIP time, account progress and other game values are virtual features usable only through supported Services.

Virtual content has no guaranteed real-world cash value and cannot be withdrawn or redeemed for cash unless a specific official feature expressly provides otherwise.

Unauthorized external sale or purchase of accounts, items or currencies is prohibited.

5. Payments & Digital Delivery

Paid products are digital products/services delivered to the user's account.

The amount and digital value are displayed before payment is submitted.

Payments may be processed by trusted third-party payment providers.

Digital currency is normally credited automatically after successful payment. If a successful transaction is not delivered, contact Support.

Payments are subject to the Refund Policy.

6. Markets & Transactions

You are responsible for checking all item, character, currency, quantity and price details before confirming a transaction.

Completed supported market and in-game trades are normally final.

Unsupported transactions between users are made entirely at the users' own risk.

7. Restrictions & Enforcement

Access may be restricted where necessary to enforce rules, investigate cheating, payment abuse or fraud, protect the Services or prevent security risks.

Virtual values obtained through cheating, exploitation, duplicated payments, reversed payments or other prohibited activity may be removed.

A user who purchases virtual content remains subject to the same Server Rules and penalties as any other user.

8. Changes

The Services, these Terms and related policies may be updated when necessary.

Updated terms take effect when published or on the effective date stated in the update.

Nothing in these Terms limits rights that cannot lawfully be excluded.

1. Information

When you use the Services, information required to create and operate your account, provide game functionality, process transactions, provide support and protect the Services may be collected and stored.

This may include registration information, technical/service logs, game activity, transaction information and information you provide when contacting Support.

2. How Information Is Used

Information may be used to:

• create, authenticate and manage accounts;
• operate website and game features;
• process and verify transactions;
• provide customer support;
• detect cheating, abuse, fraud and security threats;
• enforce Server Rules and Terms;
• improve stability, security and functionality;
• send necessary account/service communications.

3. Payments

Payments may be processed by third-party payment providers. Payment providers handle the payment information required to complete the transaction.

The Services may receive transaction information required to verify payment, deliver digital products, provide support, maintain accounting records and respond to payment disputes or fraud.

4. Service Providers

Trusted third-party providers may be used for hosting, security, payment processing, e-mail delivery, CAPTCHA, analytics, marketing and other functionality required to operate the Services.

Information may also be disclosed where required to comply with legal obligations, prevent fraud or protect the Services and users.

Personal information is not sold to advertisers.

5. Security & Retention

Reasonable measures are used to protect stored information. No Internet-based system can guarantee complete security.

Information is retained only for as long as reasonably necessary for account operation, security, fraud prevention, transactions, support and applicable obligations.

Users remain responsible for protecting their e-mail, password, PIN and devices.

6. Your Requests

You may contact Support regarding access, correction, deletion or other privacy-related requests available to you under applicable rules.

Identity/account ownership may need to be verified before a request is processed.

7. Policy Updates

This Privacy Policy may be updated when necessary. Updated versions become effective when published or on the effective date stated in the update.

1. Digital Products

Coins and other paid virtual products are intangible digital content usable only through the Services.

They have no guaranteed real-world cash value and cannot be withdrawn or redeemed for cash.

Once purchased digital currency has been credited to the account, the transaction is considered delivered and completed.

2. Immediate Delivery & Finality

Digital products are normally delivered immediately after successful payment.

By requesting immediate delivery and providing the required acknowledgement during checkout, you request that digital delivery begins immediately and acknowledge the effect this may have on any applicable withdrawal right.

After delivery, Coins and other digital products are non-refundable except where applicable law requires otherwise or a confirmed technical error occurred on our side.

Using, spending, converting, transferring or purchasing another virtual benefit with delivered Coins confirms that the delivered digital value has been used.

3. User Mistakes & Account Actions

Refunds are not provided simply because the user:

• changed their mind after delivery;
• stopped playing;
• selected the wrong package/account/server;
• spent Coins incorrectly;
• completed an unwanted market or in-game transaction;
• shared account access and another person used the digital value;
• lost account access through compromised credentials;
• was suspended or banned for violating Server Rules.

Check all payment and account information before confirming a purchase.

4. Payment Problems & Disputes

If a successful payment is not delivered correctly, contact Support so the transaction can be investigated.

When a payment is disputed or reversed, access to the related purchased value and account may be temporarily restricted while the transaction is investigated.

Digital currency or benefits linked to a reversed payment may be removed.

A knowingly fraudulent or abusive dispute, payment fraud or repeated payment abuse may result in permanent account/payment restrictions.

Transaction, login, delivery and digital-usage records may be used when investigating or responding to payment disputes.

5. Final Conditions

Purchasing digital products does not provide immunity from Server Rules and does not prevent normal account penalties.

Temporary downtime, maintenance, balancing changes, updates, server changes or a user's decision to stop playing do not by themselves create a right to a refund.

If you do not agree to this Refund Policy, do not submit a payment.